PlayOJO FAQ — Accounts, Payments & Support

How do I sign up and is PlayOJO a "real" casino?

Short answer: yes — it’s run by Skill On Net Limited and licensed by the Malta Gaming Authority (MGA) — licence MGA/CRP/171/2009/01 — and there’s a UK-facing listing too. If you want to poke around the main site first, check the PlayOJO homepage. To get started, you can create an account in a couple of minutes. Honest tip: have your ID photos ready if you hate waiting — verification can slow things down (see the KYC question below).

What’s the welcome offer — is it worth it?

PlayOJO’s UK welcome gift is 50 free spins on Big Bass Bonanza. You need a minimum deposit of £10 and each spin is worth £0.10. The neat bit: the spins are advertised as no-wagering, so wins come as real cash — no playthrough on the spins themselves. Northern Ireland players are excluded from that specific welcome deal, FYI. If you want the exact promo wording and terms, take a look at the welcome bonus details.

How do withdrawals work — any limits, fees or waits?

Good news and real talk. For major methods like Visa, Mastercard, Apple Pay and Instant Bank there’s no minimum withdrawal, and PlayOJO says “no fee to withdraw” (third-party FX fees can still apply for PayPal etc.). They claim most withdrawals are processed within minutes and many are instant — but there’s a caveat: maximum withdrawal limits are handled case-by-case and will be shown in the cashier. Practical tip: try to withdraw to the same method you deposited with and upload KYC docs early — many complaints online center on verification delays, not the payment rails themselves.

What documents will they ask for (KYC), and how annoying is it?

They’ll ask for ID and proof of address “from time to time” — passport, driving licence or government ID (colour, valid, clear photo and signature), plus a recent utility bill or bank statement issued within the last 3 months showing your name and address. Age checks combine automated and manual reviews. Honestly, this is standard, but people do report document-upload or verification delays in reviews — so clear, full-colour scans and matching names/addresses speed things up.

Is PlayOJO fair? How many games do they have?

PlayOJO publishes an iTech Labs logo for RNG testing — so there’s third-party testing on the table — and RTPs vary by game (there’s no single global RTP pinned on the site). They claim “over 5,000 games,” and yes, there’s a live casino with Evolution tables running 24/7. If you just want to dive into the most popular slots, their curated top slots list is a handy place to start.

What’s OJOplus and do I get real cashback?

OJOplus is their loyalty/cashback system — marketed as “money back on every bet.” The cashback rates vary by game (they quote a broad 0.06%–10% range depending on the game), and there are level-based percentages too (for example, levels 1–5 at 0.60%, 6–10 at 0.75%, and A‑Lister at 1.00% in some listings). It’s not the old-school “rakeback” model — but rather real, withdrawable cashback if you meet the mechanics. My two cents: read the OJOplus terms so you know which games count and how often cashback posts.

What if I stop using the account? Any fees or forgotten balances?

PlayOJO considers accounts inactive after 6 months. After that they can charge a dormancy fee (examples show £5/€5/$5 monthly) and may remove non-redeemed OJOplus balances after 180 days of inactivity. They say they’ll try to contact you 30 days before taking money, but, as with anything, don’t let a small balance sit for ages — set a reminder or log in once in a while.

How do I get help — is support decent and is there a mobile app?

Support options include live chat (available after login and positioned as contact-anytime), email at support@playojo.com, and phone contact pathways. Community feedback is mixed — some people praise quick live chat replies, others report slower responses during verification disputes. If you prefer playing on phone, there’s an iOS app on the App Store and an Android app is marketed as available; the apps also support device biometric login (Face ID / fingerprint). Small tip: if you have a withdrawal or KYC issue, open a support ticket and attach your documents in the first message — saves repeating yourself.